Our Pricing Guarantee
Our Prices are the Lowest Online - Guaranteed! We want you to be confident when you buy from Ruffles & Cream that you are getting the lowest price possible, so we offer this guarantee: if you find the same item at a lower price, email us or call us. We will meet or beat any competitor's price!

The following conditions apply:

• Item must be sold by an authorized US distributor and does not apply to Ebay sales, close-outs, misprints, special buys, special promotions, or liquidations.
• Price must be advertised and published for general public.
• Valid on retail price of item only.
• Request must be made within three business days of your purchase.

Ruffles & Cream
Attn: Orders - Customer Service
5518 Greenwich Dr.
Arlington, TX 76018
(817) 557-2359

Payment & Sales Tax
Presently, Ruffles & Cream accepts credit card payments from Visa, Master Card and American Express. Personal checks, cashier's checks, and wire transfers are also accepted.
Because Ruffles & Cream operates in Texas, we are required to collect 8.25% sales tax on orders shipped to a Texas address. Those who live outside Texas will not be charged sales tax for orders placed on Ruffles & Cream, but should consult applicable tax laws in their state.

Order Status / My Account
If you'd like to check the status of your order, we encourage you to refer to your order confirmation. There you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate, and are for the production time needed to complete your items. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination. Small items such as accessories and bedding are shipped via UPS or FedEx and should be delivered to the specified shipping address within five to seven days of the lead time noted. Delivery of furniture may require up to three weeks, as Ruffles & Cream specialized in-home furniture carriers take great pride in transporting and delivering your items safely.

International Orders
At this time, Ruffles & Cream cannot ship items outside the 48 contiguous states. We do, however, encourage customers who live outside the continental US (including Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada) to consult with a freight forwarding company. Ruffles & Cream is happy to ship items to freight forwarding companies within the US that can then ship items to international destinations. Please note that orders sent to freight forwarders must be inspected by the freight forwarder. Ruffles & Cream's liability for damages ends once the items have been signed for by the freight forwarder.

Security & Privacy
We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customer's access and track items in their shopping cart. A cookie is sent to the individual to identify them upon return to the site. This allows the user to view items left in their shopping cart.

When registering as a member of Ruffles & Cream, we may ask you to provide certain details about yourself including your name, e-mail and mailing address. We do this in order to offer you a full range of information, products and services, as well as to notify you of site changes on our sites. It will also provide you with valuable offers from, Ruffles & Cream and our Partners. All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.

Because members and their privacy are top priority at Ruffles & Cream, we use the most secure transaction software available. All credit card orders on Ruffles & Cream are processed on a secure server. Any credit card or other personal information you provide Ruffles & Cream is protected by encryption using Secure Socket Layer Protocol (SSL). Only Ruffles & Cream can decrypt this secure information. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our Customer Service team at 1-817-557-2359 24 hours a day, seven days a week. One of our customer service representatives will be happy to assist you.

Terms & Conditions
When you complete Ruffles & Cream's member registration process, you agree to all of the terms herein. Ruffles & Cream may update these terms and will notify you via our weekly newsletter or a prominent posting on this customer service page. Your continued use of Ruffles & Cream after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.

Our artisans' rates and offerings may change from time to time. As a result, prices and availability of items in our collection, including those saved in your My Favorites folder, are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Ruffles & Cream will contact you before proceeding with your order.

Shipping time frames reflected in product descriptions are based on estimates from our artisans. Ruffles & Cream reserves the right to amend product information and shipping schedules due to artisan delays, changing conditions and product discontinuations. In the event of a shipping delay, Ruffles & Cream will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.

While the Ruffles & Cream team works diligently to review the safety of all products, Ruffles & Cream cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Ruffles & Cream is not responsible for copyright, registration or licensing infringement of products sold on the site.

Warranty Information
Ruffles & Cream upholds the warranties offered by the artisans and manufacturers who craft our furnishings. Because the scope and duration of our manufacturers' warranties vary, we encourage you to ask a Ruffles & Cream Design Consultant for specific warranty information on products of interest.