Shipping Methods & Charges
Small furnishings, décor accessories and bedding are typically shipped via ground service with small package carriers such as UPS and FedEx. Items shipped via UPS or FedEx should arrive within 5 to 7 days of the lead-time noted on the website. If your UPS or FedEx item arrives damaged, please retain all packaging materials and contact our design consultants at 1-817-557-2359 within one week of delivery to arrange for a replacement. Standard Delivery
Larger furniture requires special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via Standard Delivery with special in-home furniture carriers. As a result, these oversized items incur a Standard Delivery shipping surcharge in addition to the regular shipping charges noted below. Shipping surcharges are noted on an item's product page and in your Shopping Cart. Furniture shipments generally take 2 - 3 weeks from the time the order leaves the manufacturer. This time is in addition to the lead-times indicated on the website. Furniture that is shipped with an in-home delivery service via Standard Delivery will be placed inside the main threshold of the home. Standard shipping charges are based on the total price of an order and outlined in the chart below. Shipping surcharges for oversized and furniture items are in addition to regular shipping charges. Premier Delivery
Because of our commitment to exceptional customer service, Ruffles & Cream also offers Premier Delivery for many oversized items in our collection. Upon delivery, the Premier Delivery carrier will unpack, place these furnishings in the room of your choice and discard the packing materials for you. (Assembly service is not provided.) If Premier Delivery is available for an item, it will be presented as an option on an item's product page. This convenient service is typically an extra $89 per item, above the regular shipping cost and surcharge. If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window, typically Monday through Friday during normal business hours. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. Failure to meet the driver during your scheduled delivery window may result in an additional charge. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery. Free Shipping Promotions
Please note that free shipping promotions apply only to "standard shipping charges", based on the chart above. Free shipping promotions do not include any shipping on oversized items, furniture and on any home delivery surcharges. Freight charges are not included in any free shipping offers. International Orders
Ruffles & Cream gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. Our website is not currently configured to access International shipping charges so you will be notified of and responsible for paying additional charges prior to your order being shipped. Items from Ruffles & Cream can be shipped to several international regions, but cannot be shipped to Africa, Island Nations, Israel, Latin America, or the Middle East. We can generally ship to any of the following countries, however again any additional shipping charges will apply. Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Portugal, Poland, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. How to Receive Your Shipment
Please take the time to read the following important information regarding the delivery of your furniture.
Please estimate 2-3 weeks for delivery in addition to the lead-time stated on the website. The freight company will contact you to arrange a delivery appointment (Monday - Friday) once the shipment has arrived in your local area. Please note that the shippers are not Ruffles & Cream employees; they are independent contractors. The artisans take great pride in packaging their furniture. Unfortunately, pieces are occasionally damaged during transit. Should this happen during your delivery; here are some helpful suggestions to protect your investment: - You must be present to receive, inspect and sign for your delivery.
- It is important to be as detailed and descriptive as possible on the packing slip before you sign for your items. A signature indicates acceptance; if you simply sign without inspecting the box or its contents, then you are accepting the shipment "as is." We will not be able to file a claim with the shipper on your behalf unless you notate any damages at the time of delivery.
- For Standard Delivery, the shippers will bring the item across the threshold of your home. If the box appears to be in good condition, but you cannot inspect the shipment due to time constraints, please note, "not inspected at delivery" on the shipping waybill. However, if the box is compromised in any way, please note "box damaged, possible damage to piece, not inspected at delivery" on the waybill. Any damages must be reported to our customer service department within 5 days of receipt of the item.
- For Premier Delivery, the shippers will bring the item to the room of your choice, unpack the item and discard the debris. We do not offer assembly. If there are any damages or missing pieces, please note this on the shipping waybill. If the box/packaging are not available for your inspection, please note that as well. Remember that if you sign the waybill without notating damages, we cannot be responsible for assisting you in the repair or replacement of the merchandise. Any damages must be reported to our customer service department within 5 days of receipt of the item.
If you have any questions or concerns about our shipping policies, please call and speak with a design consultant prior to delivery. You can reach us at 1-817-557-2359. Exchanges & Returns:
Ruffles & Cream strives to provide our customers with the highest quality merchandise and an exceptional shopping experience.
If you are not completely satisfied with your non-custom item, you may return it, for a refund, exchange, or store credit within 10 days from the date received. Returned items must be unused, in their original condition and their original packaging. Clothing items must not have been worn and tags must be attached as when received. You will still be responsible for postage and for additional return postage. Items shipped directly from manufacturer may be exchanged only unless defective or damaged in shipping. Additional fees such as 15% restocking fee may apply with all exchanges, you will be responsible for these fees before new items are re-shipped. A 25% restocking fee may be assessed with some products that are shipped directly from the manufacturers. (Please note return address on your package!) Upon receipt of your approved return, Ruffles & Cream will issue a refund, store credit, or ship the item you selected in exchange.
Custom-designed:
Custom designed items, custom clothing, personalized items, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom, personalized or made-to-order are noted in either the product description or indicated in the ships in time. Ruffles & Cream may offer fabric and finish samples to help you select the appropriate colors and best designs for your decor. Damaged Shipments
We make every effort to make sure your package arrives in good condition. However, we cannot be responsible for unforeseen problems with carriers. Sometimes, damage to shipments does occur. If there appears to be shipping damage, please keep the original shipping carton and take the following steps: 1) Promptly contact the office of the shipping company for a Damage Inspection report; 2) Request that the shipping company return the merchandise to the address listed on the package. PLEASE DO NOT RETURN THE MERCHANDISE YOURSELF, as this may delay your reorder or credit. E-mail us at Rufflesandcream@live.com to inform us of the damaged merchandise that will be returned and we will send you a duplicate order unless you cancel. Cancellations
Ruffles & Cream works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 1 business days of placing your order for custom items) at 1-817-557-2359 and we will attempt to cancel your order. If your order has already been sent to production or already shipped, please see our Returns policy for further instructions.
Simply call us within 10 business days of receipt of the item and we will issue you a Return Authorization Number (RAN) where apply, which is valid for 10 business days. Upon receipt of your approved return, Ruffles & Cream will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that Ruffles & Cream cannot refund shipping charges; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage. If you return an item after the 10-business day window, without a RAN, and/or Ruffles & Cream suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item's purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section You can email Customer Service or call us at 1-817-557-2359 Monday through Friday between 8 a.m. and 6 p.m. (CST). Please note: All sales on discounted and sale items are final. |
